TRI-COUNTY CAP

Avaya Phones 0

OneDrive 3

• Set up Microsoft OneDrive
• OneDrive Duplicate Files
• O365 OneDrive Quick Start

Office 365 (O365) 1

• Reset your Office 365 login password

VPN 1

• VPN

Windows 3

• Change your Windows Account password
• Getting to know Windows 10
• Funky new Messages or Screens after Windows Update or Restart

Clear Cookies and Cache 1

• Clear cookies and cache from the following browsers

Calendar 1

• O365 Calendar Cheat Sheet

Internet Connectivity Troubleshooting 1

• Internet Connectivity troubleshooting

How to's 1

• EmpowOR Log In

IT Build Sheet Request 1

• IT Build Sheet

Avaya phones 2

• Quick Avaya 1408 IP Office Phone Cheat Sheet
• Complete Avaya 1408 Office IP Phone Guide

Vonage phones 3

• Quick Start Guide - VVX
• Full User Guide - VVX
• Vonage Call Handle Guide

Email Safety & Confidentiality 3

• Avoiding Email Phishing
• Social Engineering
• Encrypt Email

O365 Outlook Email Cheat Sheet 1

• O365 Outlook Email Cheat Sheet

Accounts 1

• Account Creation Modification Deletion Form

OneDrive 1

• OneDrive Training

O365 Basics and Training 2

• Office 365 Training Center
• O365 Basics and Video Training

Zoom 2

• Zoom Training
• Zoom "Show Me" Videos

Security Training 1

• Security Awareness and Training

Helpdesk 1

• How to submit a Helpdesk ticket

Scanning a signature for Excel Timesheet 1

• Scanning your signature to be used in Excel

Microsoft Teams 1

• Microsoft Teams Meetings Quick Start Guide

Quick Tips 5

• Icon & Definitions
• System Flags
• Widgets
• Supplemental Forms
• Clearing System Red Flags

How to's 10

• EmpowOR Log In
• Change Password
• Follow-up & Assigned Cases Widgets
• Add Client Services
• Adding New Client

View all 10

Training Info 13

• New Employee EmpowOR Trainings
• Make up EmpowOR Training
• Shelter Training Material
• Senior Meals Training Material
• Housing Training Material

View all 13

FAQ 12

• ​No Account Found Message for EmpowOR Log In
• Can't open Assessments/Documents
• EmpowOR Slowness
• Adding to a drop-down list
• Changing referral emails

View all 12

Code Release Info/Changes to EmpowOR 2

• Latest Code Release Info
• EmpowOR 2.0 Release & Training Material.

Quick Reports 7

• Income Snapshot Quick Report
• Case Note Report (Restricted Access)
• Plans Quick Report
• Run Client Report (Restricted Access)
• HMIS Report (Restricted Access)

View all 7

Submit your IT tickets to SNS - (603) 444-8440 1

• Submit your IT tickets to SNS - (603) 444-8440